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TraceTogether token

Work pass holders are encouraged to carry their TraceTogether tokens for contact tracing purposes.

At a glance

What is it Small and light device that allows contact tracing to be done quickly when there is a COVID-19 case.
When to use

Work pass holders are encouraged to carry the token with them:

  • At their dormitory or place of residence, and
  • When they leave for work, essential errands and other activities.

The token should not be used at certain worksites, such as live process plant environments. To use the token safely, it needs to be in line with your worksite’s prevailing health and safety requirements.

How to use

Carry it safely and securely, such as on a lanyard or strap.

Ensure that it does not pose any safety hazards during daily work activities.

How long does it last 4 to 6 months.
Is it waterproof It is water-resistant but not waterproof

What is a TraceTogether token

The TraceTogether token is a contact tracing device.

It allows more effective contact tracing identification of close contacts. This helps to conduct contact tracing quickly and minimise disruption to your work.

Tracetogether token

How does it work

It detects other devices nearby:

  • TraceTogether tokens
  • Mobile phones with TraceTogether app

TraceTogether token captures proximity data using Bluetooth technology. Data older than 25 days is automatically deleted.

If a worker tests positive for COVID-19, the proximity data on the worker’s device will be sent to MOH for contact tracing. There are no confidential data stored in the token.

How to collect or replace TraceTogether token

Your workers who do not have a TraceTogether token or have lost their tokens should collect it at any of these community centres (CCs). Do check the operating hours of your nearest CC before heading down.

From 1 August 2022, TraceTogether token vending machines in Recreation Centres (RCs) will be removed. Workers who wish to replace their tokens may do so at the CCs using the TraceTogether token vending machines anytime, or at the token counters from Saturdays to Mondays.

If your workers lose their TraceTogether tokens more than once, there will be a replacement fee of $9 for a new TraceTogether token. Payment can be made using PayNow, EZ-link, NETS FlashPay, MasterCard, VISA, JCB and Union Pay. Cash payment will not be accepted.

How to take care of the TraceTogether token

You should inform your work pass holders that they need to take care of their tokens and keep it safe.

To avoid damaging the token:

  • Do not immerse it in water.
  • Do not put it near fire.
  • Do not hit it with anything.
  • Do not drop it from height.