Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out the latest update on work pass services.
Skip to main content

FAQs on Temporary Housing Support

The Temporary Housing Support can help employers if you have employees affected by Malaysia's MCO.

What kind of rented or short term accommodation are allowed under the Temporary Housing Support?Show

Employers must ensure that their affected workers are housed in proper accommodation. Proper accommodation includes the following:

  • Hotels
  • Dormitories
  • HDB flats
  • Private residential property

You can find general information on various types of proper housing and their specific requirements.

If your affected workers are staying in workplaces which are converted for temporary housing, you need to seek MOM’s approval to be eligible for the Temporary Housing Support by 25 March 2020. MOM will contact eligible employers to advise them on the application.

I have converted a part of my workplace premises (e.g. office or factory) into temporary accommodation facilities (e.g. putting in bedding, etc) so that my affected workers can stay here during this period. Can I apply for the Temporary Housing Support?Show

Employers must ensure that their affected workers are housed in proper accommodation. If your affected workers are staying in workplaces which are converted for temporary housing, you need to seek MOM’s approval to be eligible for the Temporary Housing Support by 25 March 2020. MOM will contact eligible employers to advise them on the application.

My affected workers are housed in multiple types of proper accommodation, e.g. some are staying in hotels, some in converted premises that have been verified and approved by MOM. Can I apply for the Temporary Housing Support?Show

Yes, you can apply for the Temporary Housing Support.

Employers must ensure that their affected workers are housed in proper accommodation. If your affected workers are staying in workplaces which are converted for temporary housing, you need to seek MOM’s approval to be eligible for the Temporary Housing Support by 25 March 2020. MOM will contact eligible employers to advise them on the application.

My affected workers paid for their short-term housing in HDB flats or private residential properties, and claimed the full cost from me. Can I apply for the Temporary Housing Support? What documents do I need to submit for proof of accommodation?Show

Yes, you can apply for the Temporary Housing Support.

You would also need to submit the following documents for proof of accommodation:

  • Copy of transaction receipts from owner of HDB / private residential property showing names of all affected workers, period of accommodation and address of proper accommodation. The period of accommodation must minimally cover 25 March 2020 to 31 March 2020.
  • If the accommodation is paid by the affected worker upfront, you will also need to show proof of reimbursement to the worker.

See the full list of documents that you need to submit.

My affected workers paid for their short-term housing in hotels or dormitories, and claimed the full cost from me. Can I apply for the Temporary Housing Support? What documents do I need to submit for proof of accommodation?Show

Yes, you can apply for the Temporary Housing Support.

You would also need to submit the following documents for proof of accommodation:

  • Copy of bills / receipts showing names of all affected workers, period of accommodation and address of proper accommodation. The period of accommodation must minimally cover 25 March 2020 to 31 March 2020.
  • If the accommodation is paid by the affected worker upfront, you will also need to show proof of reimbursement to the worker.

See the full list of documents that you need to submit.

I have workers who are both full-time and part-time, does the Temporary Housing Support apply to both full-time and part-time workers? For part-time workers, is there any minimum working hours or minimum salary required to qualify?Show

Yes, you can apply for the THS for affected workers who are full-time or part-time, as long as they meet the criteria to be classified as an affected worker.

You must also have paid the housing cost for these workers during the affected period in full.

Is this Temporary Housing Support applicable to all business sectors?Show

Yes.

Can I claim for both the voluntary LOA Support Programme and the Temporary Housing Support for the same affected workers?Show

No, you can only claim for one.

My worker is a Singapore Citizen or Permanent Resident but staying in Johor Bahru. Will I still be able to apply for Temporary Housing Support?Show

Yes, you can apply for the Temporary Housing Support by providing a copy of your worker’s NRIC, indicating that his/her residential address is located in Malaysia, and supporting documents showing the residential address in Malaysia.

Upon submission of the application, how long does it take to process the application?Show

The processing time for the application will be around 4-6 weeks.

How will employers be notified of the outcome of the application?Show

Employers will receive an outcome via the email address provided during the application.

My employer has arranged for me to stay in a short-term housing. Can I submit the application myself directly without going through my employer?Show

No. The Temporary Housing Support aims to help employers who provide their workers short-term housing between 18 March 2020 and 31 March 2020. Hence, your employer should submit the application.

My affected workers are staying in my factory / shop which has been converted for short-term housing and verified by MOM. How can I claim for Temporary Housing Support?Show

MOM will contact eligible employers who have submitted their application for MOM’s approval of the temporary housing by 25 March 2020 to advise on the application.

Malaysia's Movement Control Order will be extended to 14 April 2020. Will the Temporary Housing Support be extended beyond 31 March 2020?Show

No, it will not be extended beyond 31 March 2020. For long term sustainability and business continuity reasons, employers will need to decide on how best to house their affected workers in Singapore, and sharing of the additional cost with their workers.