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FAQs on Stay-Home Notice (SHN) and quarantine matters

For employers and employees, find out what you can and cannot do if you're under SHN or Quarantine Order.

For more FAQs on SHN and quarantine matters, please refer to MOH’s website.

Stay-Home Notice (SHN)

I started SHN on or after 18 May, and received SMS from MOM. What should I do?Show

You must download the Homer mobile app to report to MOM 3 times per day:

  • Your location
  • Your health status

Read the user guide, it’s available in multiple languages.

When do employers start counting the first day for employees who need to go on SHN?Show

Use the SHN calculator to calculate the SHN period.

To calculate your SHN period, add 14 days after your arrival date in Singapore.

If you return to Singapore on 1 March 2020, your SHN starts on 1 March 2020 and will end after 15 March 2020, 12pm.

Note: SHN will always end +14 days after arrival date, at 12pm, regardless of what time they entered Singapore.

What should employees do if they are placed on SHN? Can they run errands since SHN is not a Quarantine Order?Show

Use the SHN calculator to calculate the SHN period.

Stay-Home Notice (SHN)

Under the SHN, returnees will have to remain in their place of residence / dedicated SHN facility at all times during the 14-day period. This is stricter than the previous LOA regime, which had allowed returnees to leave their homes briefly, for example for their meals or to buy household supplies.

Those placed on SHN should monitor their health closely, i.e. twice daily for fever (i.e. ≥ 38°C) and respiratory symptoms such as cough and breathlessness. They should minimise contact with others and avoid having visitors (e.g. other employees) to their residence. Employees under SHN should maintain a record of persons they come into close contact with during this period.

Work pass holders on SHN can make their own arrangements to procure daily necessities, such as meals and daily essentials. This could include requesting their house or dormitory mates to help procure these for them or ordering home delivery services. Employers will be responsible for ensuring the well-being of their work pass holders on SHN and will be expected to render any support they require. Work pass holders who face difficulties and contact MOM for assistance.

Leave of Absence (LOA)

During the LOA period, employees may leave the place of residence to purchase daily necessities or to attend to important personal matters, but they should return to the place of residence as quickly as possible. Employers must also ensure that employees stay away from the workplace.

Employers should advise employees to stay at home and avoid social contact. Employees should avoid crowded places and refrain from attending social or public gatherings. They should monitor their health closely, and seek medical attention immediately if they develop any fever or symptoms of acute respiratory illness (e.g. cough, shortness of breath, runny nose, sore throat).

Employers and employees have a joint duty to ensure that employees behave responsibly during the LOA period, and not return to work. MOM will not hesitate to revoke the work passes and withdraw work pass privileges against errant employers or employees.

What should employees do if they need to leave Singapore due to an emergency while in the midst of serving the SHN? Are they required to complete the SHN before returning?Show

Employees on SHN who have critical need to leave Singapore can contact their assigned point of contact (see below) for the SHN period who will advise them on the requirements. Approval must be sought from point of contact, and the appropriate documentation must be submitted as a proof (e.g. death certificate).

  • Singapore citizens, PRs and long-term pass holders can contact the People’s Association at 6344 8222.
  • Foreign employees with a work pass should inform their employers or their Singapore employment agency. If the employer or Singapore employment agency fails to provide assistance, please use go.gov.sg/shn-self-help.

The employee should however note that they will be subjected to the prevailing restrictions imposed by their destination country. For the subsequent return, the employee will be subjected to Singapore’s prevailing requirements for SHN and pre-entry approval, if applicable.

Is the employer required to pay for food for their work pass holders on SHN?Show

The employer has a responsibility to ensure that the returning work pass holder complies with the SHN requirements, one of which is not to leave their residences. As such, the employer should arrange to provide them with food, including bearing the cost of it during the SHN period.

Can employers ask employees to use their annual leave for the SHN period?Show

You can ask your employees to work remotely during the SHN period.

If your employees are unable to work remotely, you can discuss with them on appropriate salary and leave arrangement:

During SHN, working remotely is Left Singapore for Salary or leave arrangement
Feasible N.A. Prevailing salary.
Feasible Work You’re encouraged to provide additional paid leave to cover the SHN period on top of your employees’ leave entitlements.
Not feasible Personal reasons You should come to a mutual agreement on leave arrangement with your employees.

Quarantine Order (QO)

Do employers need to provide suitable quarantine facilities for foreign workers? What should the employer do if dormitories do not have enough capacity to house a quarantined foreign worker?Show

Foreign workers who are issued with Quarantine Order (QO) may be quarantined at home or within their dormitory. They will first have their existing housing assessed by the Quarantine Order Agent for home quarantine, for whether the housing is suitable for quarantine.

If their housing is assessed to be unsuitable, foreign workers will then be sent to a suitable quarantine facility, which is centrally managed by the Government.

There is no need or employers to provide suitable quarantine facilities for foreign workers.

Are quarantined foreign workers allowed to leave quarantine facilities?Show

No. People under quarantine must not leave their designated location for any reason. Should they require assistance for daily needs beyond what is provided for under the home quarantine package, they should arrange with their relatives / friends to purchase groceries and assist in their daily needs whenever necessary. If they urgently need to leave the place of quarantine for matters needing personal attention which cannot be postponed, they must first seek the permission of the Quarantine Order Agent.

It is an offence if people under quarantine do not comply with the conditions listed in accordance to the Quarantine Order.

Are foreign workers entitled to the $100 Quarantine Order Allowance (QOA)?Show

The QOA is set up to mitigate financial impact for those who have been served QOs. Upon completion of the QO, claims for the $100 per day can only be made by 2 groups:

  • Self-employed Singapore Citizens or Permanent Residents.
  • Singapore-registered companies whose employees under QO are Singapore Citizens, Permanent Residents or work pass holders.

This allowance will not apply if the affected S Pass or Work Permit holders began their QO on or after 1 April 2020, regardless of when the QO ends. This is in view of the levy rebate and wiaver of March 2020’s levies (payable in April 2020).

How will the $100 Quarantine Order Allowance be issued? Does the claim cover non-working days and rest days?Show

At the end of the quarantine, employers should submit the claim form along with proof of payment of CPF to employees issued with Quarantine Order, and the company will be paid the ex gratia.

SEPs should submit the claim form along with proof of self-employment.

The claim covers non-working days and rest days.

Employees may have family members / housemates who are quarantined. What should employers do to safeguard the other employees who may have been in contact with that employee?Show

If the employee has family members / housemates who are confirmed cases, he/she will be quarantined as well if assessed to be a close contact.

If quarantined family members / housemates are not confirmed cases, there is no public health action required of the employer.

However, if any employee has fever and respiratory symptoms (e.g. cough, sore throat, runny nose, shortness of breath), the employer should advise him/her to wear a mask and seek medical attention promptly. Call the clinic ahead and inform the doctor of symptoms as well as travel history, if any.

If the employee is quarantined, will their absence be treated as paid hospitalisation leave?Show

Home Quarantine Orders (HQOs) are served on persons by MOH, the period of absence from work necessitated by HQOs should be treated as paid hospitalisation leave, as part of the employee’s hospitalisation leave eligibility under their employment contracts, collective agreements, or under the Employment Act.

For employees who have used up their paid hospitalisation leave, employers are urged to exercise compassion and flexibility by granting additional paid hospitalisation leave, as the employees concerned may face hardship during this time.

Why did my workers' Quarantine Order extend despite them being tested negative?Show

Your workers were put on QO by MOH as they were identified as close contacts of a positive COVID-19 case through the TraceTogether application or the norminal roll of the dormitory they are staying at.

Their exposure to the case met the prevailing definition of close contacts used by MOH. This means that they were in close proximity to a positive COVID-19 case during their infectious period for a significant period of time.

For the case of migrant workers, the close contact with a positive COVID-19 case could either be at their place of residence or work.

We seek your understanding that we need such workers to be segregated and tested before they can be released from their Quarantine Order. This is because they could be still be infectious and could spread the virus to more people, including co-workers and the community. It is important that we take early steps to segregate such cases so as to prevent another outbreak.

More on FAQs on COVID-19