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FAQs on using SGWorkPass to check AccessCode status

Foreign workers must use SGWorkPass to check if they can leave their residence for work.

How do I know if my foreign workers can leave their residence for work?Show

You can now use the AccessCode on the SGWorkPass app to check if your foreign employees can leave their residence (dormitory or non-dormitory housing) for work. The status of your employees' AccessCode takes into account 3 broad parameters:

  • Their health
  • Their residential address
  • Whether your company and/or worker is allowed to resume work

They can only leave for work if their AccessCode is 'Green' (can go out for work).

However, if their AccessCode is 'Red' (cannot go out for work), they are not allowed to leave for work.

How do I find out why a worker's AccessCode is 'Red'?Show

From 12 July 2020, AccessCode will be simplified further with the removal of the 'Grey' colour code. For employers and workers who have not been approved by the sector agencies to resume work, the workers' AccessCode will be displayed as 'Red' instead of 'Grey'.

Your workers can also use the SGWorkPass to find out why his AccessCode is 'Red' (i.e. Cannot go out for work). Some of the reasons are:

  • Worker's health status is not cleared
    • Worker has been tested positive for COVID-19 and not recovered.
    • Worker is on Quarantine Order or Stay-Home Notice.
    • Worker has not downloaded the latest version of TraceTogether app and registered using his FIN and work pass card serial number.
  • Worker's place of stay is not cleared
    • Worker is staying in dormitory/block that is not cleared. Find out more from our website on the dormitory clearance schedule.
    • QR-code address and dormitory records do not match. Find out what you can do to rectify the records.
  • No approval given to start work (previously displayed as 'Grey' AccessCode)

To see this information in SGWorkPass, your workers can:

  • Scan the Quick Response (QR) code on their work pass cards
  • Tap on the AccessCode colour bar to find out the reasons for 'Red' AccessCode

From 12 July, employers can also download the AccessCode details of their workers from a new Safe@Work eService. For a start, AccessCode statuses of workers who hold a Work Permit or S Pass will be available. Downloading the AccessCode details for Employment Pass holders will be available in the next update.

Please refer to the Safe@Work eService onboarding guide for more information.

Am I able to access all my workers' AccessCode status and details, instead of checking individually using the SGWorkPass?Show

From 12 July 2020, employers can download the AccessCode details of their workers from a new Safe@Work eService. For a start, AccessCode statuses of workers who hold a Work Permit or S Pass will be available. Downloading the AccessCode details for Employment Pass holders will be available in the near future.

Please refer to the Safe@Work eService onboarding guide for more information.

My worker's AccessCode is 'Red' and his AccessCode details shows 'No approval to start work'. What should I do?Show

This means your company has not been given approval to operate, and/or your workers are not allowed to start work.

All companies should check the GoBusiness Portal to find out if they are allowed to resume operations. Please approach your respective lead agencies for assistance:

Sector your company is in Who to approach?
Construction

Building and Construction Authority (BCA)

If your worker's AccessCode details show 'No approval to start work', it could be because:

  • Your company has not submitted project or workers to BCA for approval
  • Your company has obtained BCA's approval, but:
    • Your project did not include the worker in the submission for approval
    • There is missing/wrong worker's information in the submission (e.g. wrong FIN/UEN or FIN entered is not under the employment of the UEN entered)

For the above scenario, please submit/resubmit an application for construction/supply works at BCA's website. Please refer to the links below the application process:

If none of the above reasons apply to you, please contact BCA at bca_safeworkforce@bca.gov.sg for assistance.

All sectors

GoBusiness Portal

(Email : covid_gobusiness@mti.gov.sg)

My worker's AccessCode details show a red status for 'COVID-19 Infection'. What does it mean?Show

The red status is either because:

  • Active COVID: Your worker is confirmed to be infected with COVID-19. You should adhere to instructions from the Ministry of Health.
  • Results inconclusive: Your worker's swab test is inconclusive and will need further verification swabs to confirm if he is infected with COVID-19.

In both situations, the worker is not allowed to go out for work, and should avoid physical contact with others.

My worker's AccessCode details show a black icon for 'TraceTogether' with the description 'Please install'. What does it mean?Show

It means that:

  • The worker has not installed the latest TraceTogether App on his mobile phone; and
  • This requirement is temporarily excluded in determining the colour status of the AccessCode.

You should encourage him to install the app to help in contact tracing.

My worker's AccessCode details show a red icon for 'TraceTogether' with the description 'Not installed'. What does it mean?Show

The icon is red because the worker has not installed the latest TraceTogether App on his mobile phone, and is required to install it for the purpose of contact tracing.

To install the latest TraceTogether app, your worker will need to register for it using his FIN and card serial number. Once installed, the TraceTogether icon will turn 'Green' in 1-2 days.

My worker's AccessCode details shows a red icon for 'Place of stay'. What does it mean?Show

The icon is red, either because:

  • Dormitory/Block not cleared yet. This means the dormitory has not been cleared. You may check our website for details on the dormitory clearance schedule.
  • QR-code address and dormitory records do not match. This means either your worker has failed to scan the QR code in his room using the FWMOMCare App, or the dormitory operators' record is not updated. Please contact the dormitory operator to rectify this.

My worker's AccessCode details show a black icon for 'Place of stay' with the description 'Temporary exemption'. What does it mean?Show

This means that the worker's place of stay is temporarily excluded from being used to determine the colour status of the AccessCode.

How do I update my foreign worker's residential address?Show

You can update their residential addresses using:

Their AccessCode will be refreshed 1 - 2 days after their addresses are updated in OFWAS or EP Online. If their AccessCode is not refreshed, it may mean:

  • Your worker has failed to scan the QR code in his room using the FWMOMCare App; or
  • the dormitory operators' record is not updated. Please contact the dormitory operator to rectify this.

Does AccessCode apply to foreign domestic workers (FDWs)?Show

The AccessCode is not applicable to FDWs. They can continue to work for their employers, as well as leaving home to buy food or groceries for the household.

What must I do if the SGWorkPass is not showing my foreign employee or worker's AccessCode?Show

Please ensure your worker has installed the latest version of SGWorkPass (Version 1.1.6) for their AccessCode to be shown in the app.

My worker does not have a smart phone or SIM card and cannot download the mobile applications. What should he do?Show

As an employer, you must ensure that all their Work Permit and S Pass workers download these mobile apps before they can return to work.

This will help to protect the worker, and prevent transmissions at the workplace and at their place of accommodation.

If your workers don't have a smartphone that allows them to download and use the mobile apps, you should help to source for it. You must treat your workers fairly and work out a mutually agreeable arrangement with your worker in paying for the phone.

You should then register your workers' update mobile numbers using OFWAS (Work Permit holders) and EP Online (S Pass holders).

You can contact the key telcos for help finding suitable smartphones:

M1 1622
M1 website
Singtel 6733 1368
s-mobile@singtel.com
StarHub 8352 8552
9140 0004

Why do workers see 'Invalid' status on the SGWorkPass when I scan the QR-code on his card or use the Manual FIN entry?Show

This appears when the worker's work pass is invalid such as due to expiry. Workers cannot work in this instance. Employers should log into WP Online or EP Online to check and rectify the causes that made his pass invalid.

What should I do if I'm asked by dormitory operators / security guards / Government authorities to show that I'm permitted to leave my dormitory to work?Show

You may be asked to produce your work pass card to dormitory operators, security guards or Government authorities. They will use SGWorkPass to scan and confirm that you can leave for work.

Alternatively, you may be asked to scan your card using SGWorkPass and show the display to the relevant personnel.

You are only allowed to leave your residence for work if SGWorkPass shows "Can go out for work" ('Green' status).

Can I leave my dormitory for card registration so that I can get my work pass card?Show

Unless your dormitory is declared by ITF to be cleared of COVID-19 infections, you are not allowed to leave for card registration or other work pass transactions. Please refer to MOM website to check if your dormitory has been cleared.

Meanwhile, you can continue to use the Notification Letter to prove you have a valid stay in Singapore. The validity of your Notification Letter will be automatically extended.

More on FAQs on COVID-19