Workers no longer need to check their AccessCode to leave their residence (dormitory or non-dormitory housing) for work.
If they are sick or tested positive for COVID-19, they should wear a mask and avoid crowded places.
You can update their residential addresses using:
Their AccessCode will be refreshed 1 - 2 days after their addresses are updated in OFWAS or EP Online. If their AccessCode is not refreshed, it may mean that the dormitory operator's record is not updated. Please contact the dormitory operator to rectify this.
As an employer, you must ensure that all your Work Permit and S Pass workers download these mobile apps before they can return to work.
If your workers don't have a smartphone that allows them to download and use the mobile apps, you should help to source for it. You must treat your workers fairly and work out a mutually agreeable arrangement with your worker in paying for the phone.
You should then register your workers' update mobile numbers using OFWAS (Work Permit holders) and EP Online (S Pass holders).
You can contact the key telcos for help finding suitable smartphones:
This appears when the worker's work pass has been cancelled or has expired. Workers cannot work in this instance. Employers should log into WP Online or EP Online to check and rectify the causes that made the work pass invalid.
If you have reinstated your worker’s work pass recently, please allow up to 48 hours for your worker’s AccessCode to be made available.
Workers no longer need to produce their AccessCode to exit dormitories or enter worksites.