Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out what are the current work pass requirements.
Skip to main content

FAQs on sending your foreign workers home safely

Employers can find more info about sending your foreign workers home safely.

Read the details on what employers must do to send your foreign workers home safely.

Pre-departure testing requirements for repatriation of PRC workers

Why do my workers need to take pre-departure nucleic acid tests and IgM antibody serology tests through venous blood test method when they're returning to China?Show

The requirement to take pre-departure nucleic acid test (NAT) and IgM antibody serology test before departure is imposed by China. From 8 November 2020, all passengers arriving in China from Singapore, or transiting through Singapore, must take NAT and IgM antibody tests.

For flights from 5 December onwards, venous blood test method (not fingertip blood method) must be done for IgM antibody serology test, in order for the test results to be accepted.

Refer to the latest announcement on Chinese Embassy website.

Nucleic acid test is similar to the Polymerase Chain Reaction (PCR) test.

How do I schedule my worker to take nucleic acid test and IgM antibody serology test through venous blood test method within two days before their flight to China?Show

Nucleic acid test

For clinic appointments before 1 December 2020

For Chinese workers with existing or cancelled Work Permits or S Passes returning to China, you need to submit the pre-departure PCR COVID test request online. You will receive approval email within 2 working days.

For other work passes, such as EP or Dependant’s Pass holders who wants to apply for the PCR test, you can apply for pre-departure test at the SafeTravel website.

You can make an appointment with any clinics listed on SafeTravel website after you received the approval email. You should schedule the PCR test for your workers to be within 2 days before the flight departure. This is to ensure results are issued before the flight.

For clinic appointments from 1 December 2020 onwards

Government approval is not required for pre-departure PCR COVID tests on or after 1 Dec 2020.

You can make an appointment with any clinics listed on SafeTravel website after you received the approval email. You should schedule the PCR test for your workers to be within 2 days before the flight departure. This is to ensure results are issued before the flight.

Nucleic acid test (NAT) is similar to the Polymerase Chain Reaction (PCR) test.

IgM antibody serology test through venous blood test method

You don’t need approval for IgM antibody serology test. You can check with clinics directly on the availability of serology test. The serology test for your workers should be within of your workers to be 2 days before the flight departure date. This is to ensure results are issued before the flight.

You should:

  • Cater enough time to arrange for test appointments.
  • Inform the clinic about your workers’ flight dates so that they can provide the test results on time.

What do I need to do after my worker receives the test result memos?Show

Please ensure that your worker is not on Quarantine Order or Stay-Home-Notice on departure day.

If your worker's test results are inconclusive or positive, they will not be allowed to board. You should work with the airlines to re-schedule your worker’s flight accordingly.

For flights before 1 December 2020

You do not need to submit the test result memos to the Chinese Embassy. Please ensure that your worker brings 2 printed hard copies of their test result memos when checking in at the airport.

For flights from 1 December 2020

Your worker needs to submit the test result memos to the Chinese Embassy, and obtain the green health code with the "HS" mark via the WECHAT epidemic prevention health code.

You should upload the information to the WECHAT application once the test result memos are sent to you by the clinics.

Passengers will only be allowed to board upon inspection of the "HS" mark by airline staff.

Refer to the Chinese Embassy website for more information and updates on the application process.

Do I need to pay for my worker's pre-departure nucleic acid test and IgM antibody serology test?Show

You should:

  • Pay for the pre-departure nucleic acid test (NAT) and IgM antibody serology test.
  • Pay at the GP clinic directly.

The GP clinic will issue the result memos.

What should I do if my worker hasn't receive their tests results by their flight date?Show

You should contact the GP clinic where your worker took their nucleic acid test or IgM antibody serology test.

My worker wasn't allowed to board their flight to China as they didn't have negative pre-departure nucleic acid and IgM antibody serology tests (via venous blood test method) results. What should I do?Show

For workers who tested PCR-positive for the first time, they would be subjected to isolation and/or treatment. You or your worker will be informed on the procedures by the medical professionals.

You should work with the airline to:

  • Request refunds or re-schedule the flight.
  • Arrange re-tests before the next flight.
If your COVID-recovered worker has tested You should
PCR-positive / PCR-inconclusive and IgM-antibody-negative at GP clinic before original flight
  • Work with airlines to schedule next available flight.
  • Register for re-test at RMC.
PCR-positive / PCR-inconclusive and IgM-antibody-positive at GP clinic before original flight
  • Work with airlines to schedule next flight at least 2 weeks after original flight.
  • Register for re-test at RMC.
IgM-antibody-positive and PCR-negative at GP clinic
  • Re-apply for your worker to be re-tested at GP clinic.

 

To register for a re-test appointment before rescheduled flight, contact your region’s Managing Agent (MA) 2 days before the new flight date to schedule a same-day appointment at an RMC.

Before confirming appointment, check with the MA:

  • Whether the medical centre can support both PCR and IgM antibody tests.
  • Cost of the PCR and IgM antibody test.

The cost of the PCR re-swab will be waived only if your worker had previously tested PCR-positive or PCR-inconclusive before original flight date.

Your worker should bring along all the following documents (hardcopy or softcopy) to the medical centre:

  • Discharge memo from MOH to prove that they are a COVID-recovered worker.
  • The previous PCR and IgM-antibody test result memos issued by the GP clinic.
  • Proof of your worker’s rescheduled flight.

Repatration requirements

What should I do if I want to send my workers home but they're staying in dormitories that haven't been cleared?Show

Workers staying in uncleared dormitories are not allowed to leave the dormitories to mitigate public health risks.

The dormitories are progressively being cleared. You can check the status of cleared dormitories for more info.

What should I do if my workers' Work Permits are expiring?Show

If your workers are staying in uncleared dormitories

You must renew their Work Permits as they’re not allowed to be repatriated until their dormitories are cleared. You can check the status of cleared dormitories for more info.

If your workers have no movement restrictions

Find out how to repatriate your workers.

What should I do if my workers' Special Passes are expiring?Show

If your workers are staying in uncleared dormitories

You must apply to extend their Special Passes’ validity as they’re not allowed to be repatriated until their dormitories are cleared. You can check the status of cleared dormitories for more info.

If your workers have no movement restrictions

Find out how to repatriate your workers.

What should I do if I want to send my workers home but can't find available flights?Show

I want to repatriate my workers but the air fare is very expensive now. Can I wait for the fares to be cheaper?Show

No, you should repatriate your workers as soon as possible.

If your workers are already holding Special Passes, they must be repatriated before the expiry of their Special Passes. Otherwise, MOM may forfeit your security bond to send the workers back.

If your workers are still holding live work passes, you must get flights for them before you can cancel their work passes. You remain responsible for their levies and salaries until their work passes are cancelled, and are also responsible for their upkeep and maintenance as long as they are in Singapore.

Does registering interest of repatriation to MOM guarantee a flight? Should I cancel my workers' work passes while waiting MOM's reply?Show

No, registering interest for repatriation to MOM doesn’t guarantee a seat on any flight.

Do not cancel your workers' work passes until you have secured flight tickets for your workers.

If we’re aware of any upcoming relief flights, we will send your submitted information to the relevant embassies’ waiting list.

The airline’s ticketing agent will contact you if there are available seats. If you don’t hear from any ticketing agents, it means that your workers are still on the waiting list for the next available flight. There’s no need to check the status with MOM.

More on FAQs on COVID-19