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FAQs on medical support for migrant workers after clearance of dormitories

Find out more about the transitionary medical support plan and what to do when your workers are sick.

Transitionary medical support plan

Why do we need a medical support plan after dorms are cleared?Show

Even as dormitories are cleared, it is important to ensure that migrant workers continue to receive the necessary medical support, and to press on with active public health surveillance to detect and manage new clusters early and effectively.

What is in the post-dorm clearance medical support plan?Show

From 28 August 2020, the Government will implement three main channels of medical support for migrant workers. This includes medical centres, telemedicine and mobile clinical teams.

There will be onsite medical centres in each of the 5 largest PBDs and other medical centres set up in various regions of Singapore. These medical centres have a comparative level of care to outpatient services provided by GPs, including simple acute and chronic care management, as well as mental health. Telemedicine is also available to all migrant workers via the FWMOMCare mobile application everyday, at all hours. Mobile clinical teams will be activated in the event of an emerging cluster.

Employers whose workers reside in the community (e.g. PRPs and HDB flats) have the additional options of bringing their workers to polyclinics, Public Health Preparedness Clinics (PHPCs) and GP clinics, including some GP clinics that have been designated by the Government to serve migrant workers and are required to submit relevant data for public health surveillance.

Must I pay for my worker's medical treatment at the medical centres?Show

The Government will bear the cost of medical treatments borne at the Government-provided channels under this transitionary medical support plan.

However, if your worker is assessed to require further diagnosis and specialist care, they will be referred to other appropriate care facilities such as polyclinics, hospitals and specialist clinics. For costs borne at these facilities, employers are expected to bear the costs, as per their obligations under the Employment of Foreign Manpower Act.

What to do when workers are sick

My worker is unwell and is in their dormitory. What should I do?Show

You should ensure that your worker seeks medical attention at a medical centre for migrant workers.

All such visits should be made via appointment and dedicated transport, by calling the managing agent in charge of the region where your worker is in. You should ensure that the operator of the dormitory your worker resides in makes such arrangements via the managing agent.

Alternatively, your worker can also seek medical attention via Telemedicine, which they can access via the FWMOMCare mobile application.

My worker is unwell and is at their workplace. What should I do?Show

If your worker resides in a dormitory, you should call the managing agent in charge of the region of your worker’s place of residence, to arrange for their visit to the Government-provided medical centre. Your worker should be sent back to their dormitory after the consultation.

If your worker resides in the community (i.e. PRPs or HDB flats), you can bring your worker to the nearest GP clinic, Public Health Preparedness Clinic (PHPC), or polyclinic for medical attention at your own cost. You should ensure that your worker has dedicated transport to the clinic and to return home after the consultation.

For all medical emergencies, you should send your worker to the nearest hospital emergency department.

My worker is unwell and resides in the community (HDB flat or PRPs). What should I do?Show

You can call the managing agent in charge of the region of where your worker is located, to arrange for their visit to the Government-provided medical centre. You will need to self-arrange transportation for your worker.

Alternatively, you can bring your worker to the nearest GP clinic, Public Health Preparedness Clinic (PHPC), or polyclinic for medical attention at your own cost.

For all medical emergencies, you should send your worker to the nearest hospital emergency department.

One of my workers is sick and has flu-like symptoms. Should they return to the dormitory after seeing the doctor? Will my other workers need to be quarantined?Show

If your worker is sick, you should ensure that they receive medical attention immediately.

Workers with flu-like symptoms will also undergo a swab test for the COVID-19 infection based on the prevailing criteria.

While waiting for their results, your worker should rest in their dormitory’s sickbay and be isolated from their room mates until they are well.

If your worker is COVID-19-positive, they will be conveyed to the appropriate care facility. Standard protocols for contact tracing are also in place and will ensure that those who are close contacts of COVID-19-positive persons are quarantined.

More on FAQs on COVID-19