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FAQs on entry approvals and SHN requirements for foreign employees

More details on how to bring pass holders (foreign employees and their dependants) into Singapore during the COVID-19 period and entry approval requirements. 

Applying for MOM’s entry approval for CMP workers

Note: MOM's entry approval is only for Construction, Marine shipyard or Process sector workers who meet all of these conditions ("CMP workers"):

  • Hold Work Permit, Training Work Permit or S Pass, or IPA for any of these 3 passes
  • Not entering Singapore with their dependants

Can employers submit multiple requests on the same day for a worker?Show

Do not submit multiple requests for a worker within the same day. We will only process the first request, and you will not receive an outcome for the others. 

How will employers be notified of the entry approval outcome?Show

Employers will receive the outcome by email.

Please send the approval email to your workers. They must show a print-out of it to the airline staff upon check-in before boarding the plane and at the Singapore Immigration & Checkpoints Authority’s (ICA) checkpoint upon arrival in Singapore.

When and how do I make payment for my worker's entry approval charges?Show

Once the worker has arrived in Singapore, you will get an email from no-reply@pay.gov.sg within 10 days for you to make payment. Please also check your junk and spam folders in case the email was sent there. 

You must make payment no later than 7 days after getting the payment email.

If you received the payment email on 1 March, payment must be made by 8 March.

Entry approval requirements for all pass holders

Note: Pass holders with travel history to Category III or IV countries (refer to SafeTravel website for the list of countries) in the last 21 days before arriving in Singapore must be fully vaccinated before arrival. For details, you can also refer to the vaccination FAQs.

The vaccination requirement does not apply to CMP workers.

My pass holders have recovered from COVID-19, when can I bring them into Singapore?Show

Please refer to the FAQs on recovered travellers.

What are the COVID-19 insurance requirements for workers entering Singapore?Show

 

As an employer, you are responsible for your workers’ medical expenses. To help you manage these expenses, you must buy a COVID-19 medical insurance for all Work Permit, Training Work Permit and S Pass holders before they arrive in Singapore.

The insurance must meet these requirements:

  • Covers at least $10,000 for medical expenses if the worker develops COVID-19 symptoms or tests positive within 14 days of arrival in Singapore.
  • Covers workers on in-principle approvals (IPAs).

For all other pass holders (e.g. Employment Pass holders or dependants), they are encouraged to buy medical insurance with the appropriate coverage before entering Singapore. They are responsible for their medical expenses if they develop COVID-19 symptoms or test positive within 14 days of arrival in Singapore.

I already have existing medical insurance for my Work Permit and S Pass workers. Do I need to buy more insurance?Show

As the terms and conditions of medical insurance plans vary, you should check with your insurer whether your workers’ existing plans meet the requirements.

If not, you need to buy a new insurance or top-up the coverage. If so, you can consider these insurers.

Who is responsible for the costs of the foreign employee's entry approval charges, including COVID-19 tests, transport and SHN accommodation, as applicable?Show

Type of employee Purpose of travel Who is responsible for the costs?
Existing work pass holders returning from overseas Left Singapore for work Employers must bear the costs in full and are not allowed to pass on any cost to the employees.
Left Singapore for personal reasons

Employers and employees should come to a mutual agreement on who bears the costs or how to share them.

This also applies to employees coming in under the Periodic Commuting Arrangement (PCA) scheme.

New work pass holders on in-principle approvals Plan to enter Singapore for employment

For Work Permit holders, employers must bear the costs in full and are not allowed to pass on any cost to the employees.

For other work passes, employers and employees should come to a mutual agreement on who bears the costs or how to share them.

My pass holders have obtained an entry approval to enter Singapore. However, I wish to change their arrival date or no longer want to bring them in. Can I ask for a refund of the charges paid?Show

For us to consider a refund, please submit a request to cancel the entry approval at least 7 days before the pass holder’s approved arrival date using the relevant link below:

Note: The approved arrival date is the middle date stated on the entry approval letter or email. E.g. if the pass holder is allowed to enter Singapore from 1 May to 3 May, the approved arrival date is 2 May. 

Once the entry approval is cancelled, you can submit another entry application with a new arrival date to bring them in. The new application will be subject to the prevailing entry controls.

What should I do if my pass holder falls sick during their SHN?Show

If your pass holder is serving SHN at a You should
Dedicated SHN facility
  • Inform the staff there to assist in making the necessary arrangements.
  • If your pass holder develops a fever or acute respiratory infection, get them to inform MOM using the FWMOMCare app
Another place
  • (For non-emergency medical situations) Get your pass holder to call the SafeTravel Helpline at 6812 5555.
  • (For medical emergencies) Get your pass holder to call 995. 
  • If your pass holder develops a fever or acute respiratory infection, get them to inform MOM using the FWMOMCare app.

Can MOM extend or renew work passes nearing expiry if the foreign employees cannot return to Singapore because of the travel restrictions?Show

We advise employers to submit a new work pass application for such workers after the situation stabilises.

Why is MOM not waiving SHN levies before January 2021?Show

As we gradually resume economic activity, we have continued to impose stricter border measures and safeguards to reduce the risks of importation of COVID-19. These measures have resulted in increased costs due to manpower shortages and the need to pay for SHN-related costs such as accommodation and testing.

This is why we are providing some cost relief to employers starting from January 2021. However, there are limits to how far back we are able to provide these SHN levy waivers.

Why will the SHN levy waiver only last until September 2021?Show

We are providing this support so that employers have more time to adjust to the increased costs brought about by COVID-19-related restrictions. We seek your understanding that we are unable to extend these support measures indefinitely.

Can business employers get a levy waiver if their Work Permit or S Pass holder is quarantined?Show

A Quarantine Order (QO) issued by MOH is a form of hospitalization leave, and therefore levy can be waived.

For QOs starting from 1 Sep 2020, MOM will process the levy waivers for workers placed on QOs automatically without the need for employers to apply for the levy waiver.  Employers can view the levy waivers as an adjustment in MOM’s Check and Pay Levy portal from the 14th of the following month the worker is placed on QO.

My worker was placed on a Movement Restriction Order (MRO). Will levy be waived during this period?Show

Movement Restriction Order (MRO) issued by MOM is considered to be on hospitalisation leave. Employers with workers serving their MRO will not be required to pay levies for the duration that their workers are on MRO.

For MRO starting from 1 May 2021, MOM will process the levy waivers for workers placed on MRO automatically without the need for employers to apply for levy waiver.

Employers can view the levy waivers as an adjustment in MOM’s Check and Pay Levy portal from the 14th of the following month the worker is placed on MRO.

Can employers get a levy waiver for Work Permit or S Pass holders who went on home / overseas leave?Show

For employees on home or overseas leave, employers can apply for levy waiver for up to 90 days for leave period in 2020, and up to 60 days for leave period in 2021. 

Please only apply for levy waiver when the employees return to Singapore.

No, pass holders must complete their SHN before employers can send them for any of the issuance-related procedures.

If their Short-Term Visit Passes (STVP) are expiring soon, for:

  • Employment Pass, S Pass, Dependant’s Pass or Long Term Visit Pass holders, please request for time to do the issuance while the pass holders serve SHN. Submit this request within 1 week before the STVP expires.

    Example: If the STVP expires on 10 February, please only submit the request from 3 February.

  • Work Permit holders, the validities of their STVPs and in-principle approvals will be automatically extended by 2 weeks. Please note that no letters will be issued for this extension.

MOM will not hesitate to take enforcement measures against any parties who do not comply with the SHN requirements. Measures include criminal proceedings, work pass revocations and withdrawal of work pass privileges.

Can MOM allow pass holders to stay longer if employers need more time to send them home (e.g. waiting for an embassy-facilitated flight)?Show

Employers can request to extend their pass holders’ stay in Singapore if they need more time to send them home (e.g. waiting for an embassy-facilitated flight or pass holders are on Stay-Home Notice). Please submit this request within 1 week before the pass holder's Special Pass or Short-Term Visit Pass (STVP) expires.

If the Special Pass / STVP expires on 10 February, please only submit the request from 3 February.

My pass holders intend to travel out of Singapore. What risks should I consider and how should I advise them?Show

Please discourage your pass holders from going overseas as the country they visit may have travel restrictions. Thus, there could be significant delays before they can return to Singapore.

For all pass holders, new and existing, entering Singapore from 1 January 2021, the Government will no longer cover their treatment costs if they develop COVID-19 symptoms or test positive within 14 days of arrival in Singapore. This is regardless of when they left Singapore.

Find out who is responsible for the treatment costs.

I'm an employer of a migrant worker. How do I protect myself after paying the full cost for COVID-19 entry requirements for my new Work Permit holders, but they job-hop shortly after starting work?Show

You have to bear the full cost of COVID-19 entry requirements for new Work Permit holders entering Singapore.

However, to protect yourself against Work Permit holders who job-hop shortly after starting work, you can review the contractual terms of new Work Permit holders who have yet to come to Singapore to include certain conditions.

These conditions, such as a minimum employment period or notice period for employment terminations, should be:

  • Mutually agreed between you and your workers.
  • Reasonable in duration, e.g. 3-6 months for minimum employment period.
  • Tied to only the costs of COVID-19 entry requirements (COVID-19 entry tests, COVID-19 insurance, SHN accommodation and related transport, food and other daily essentials).

If your Work Permit holders breach these conditions, they will have to reimburse you. The reimbursement can be partial or full, depending on their length of service.

You should only impose these contract clauses against Work Permit holders who resign within a short period of time, e.g. within 3-6 months, to work for another employer in Singapore.

More on FAQs on COVID-19