Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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FAQs on common banking issues for foreign employees residing in dormitories

Find out what you can do for common banking issues for your foreign employees staying in dormitories.

My Work Permit holders have misplaced their ATM cards and cannot remember their bank account details. How do I pay their salaries electronically?Show

You should inform your Work Permit holders to contact POSB at 1800 339 6666 to request for an ATM card replacement.

POSB would conduct security verification and checks before sending a new ATM card and PIN mailer to the mailing address as per POSB’s records. It will include your Work Permit holders’ bank account details.

If your employees have their ATM cards but cannot remember their bank account details, you can still pay their salaries electronically using Corporate Paynow by indicating their FIN.

Find out more at DBS website.

Some of my Work Permit holders are unable to remember their bank account details. How do I pay salaries electronically?Show

From 14 July, you can also pay salaries using Corporate Paynow by indicating their FIN.

Find out more at DBS website.

How will my foreign employees activate their bank accounts? Are there ATMs in the dormitories?Show

Most of your foreign employees can activate their bank accounts remotely through SMS or DBS / POSB Digibank app.

For those who need to activate their bank accounts at ATMs, officers deployed at the dormitories will make arrangements for them to do so at the ATMs within the dormitories or at the nearest ATMs, subject to safety assessments in light of COVID-19 risks.

More on FAQs on COVID-19