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FAQs on changes to work pass services from 2 June 2020

Get more details about the changes to work pass services from 2 June 2020, such as application, renewal, cancellation, etc.

I would like to submit a work pass application for a candidate who is currently overseas. Can I proceed to do so?Show

Employers are urged to defer bringing foreigners into Singapore during this period until further notice.

Approvals for any new applications will be limited. You may continue to apply passes for foreigners who are already in Singapore.

I have employees whose passes are expiring. Are we able to renew their passes during this period?Show

The following passes expiring from 6 May 2020 to 5 June 2020 will be automatically extended until 1 July 2020:

  • Employment Pass and passes for their dependants*, except Training Employment Pass
  • EntrePass and passes for their dependants*
  • S Pass and passes for their dependants*
  • Work Permits for foreign workers employed by businesses, except performing artiste and Training Work Permit
  • Work Permits for Malaysian foreign domestic workers (FDWs) and FDWs who are 50 years old and above

* Refers to Dependant’s Pass, Long Term Visit Pass and Letter of Consent.

You can use our SGWorkPass mobile app or check the new pass expiry dates online.

Employers must still comply with the work pass conditions during the extension period, which include paying salaries promptly. Failure to comply may result in the suspension of work pass privileges.

For non-Malaysian FDWs below 50 years old, employers can proceed to renew their Work Permits.

My Work Permit holders need to complete the required trades certification (e.g. CSOC, MSOC, etc) in order to issue / renew their pass. What should I do?Show

All in-person WSH training is suspended until further notice.

In the meantime, you can proceed to get Work Permits issued or renewed as safety course/certification requirements will be waived. 

I have cancelled my employee's pass. However, we are not able to get send him/her home due to travel restrictions. Can MOM extend their stay in Singapore?Show

You can request for an extension of the foreigner’s stay using the relevant online form:

To adhere to the Safe Management Measures, please use the online forms above, instead of visiting MOM’s service counters.

My employee's in-principle approval (IPA) is expiring and is unable to enter Singapore due to travel restrictions. What should I do?Show

To help employers defer bringing foreigners into Singapore, we will automatically extend the validity of IPAs that expire during the Circuit Breaker period by 2 months. Thus, there is no need to request for an extension.

To print IPAs with the new expiry dates, log in to the relevant eService:

  • FDW eService for FDWs
  • WP Online for Work Permit holders employed by businesses
    > Click Check Status ‐ Work Permit Application
    > Retrieve the worker’s record
    > Print letters and forms
  • EP Online for the other passes (e.g. Employment Pass, S Pass and passes for dependants)
    > Click Apply
    > Check Status-Application Outcome
    > Enter the FIN
    > Print Outcome Letter

When should pass holders go for their medical examinations?Show

Clinics will likely resume six-monthly medical examinations (6MEs), medical examinations for issuance and renewal of passes in Phase 2 (Safe Transition period). 

All pass holders will be given more time to complete their medical examinations:

  • For issuance, employers can proceed with the transaction without the pass holder’s medical results. Please do not make an appointment for card registration yet. We will inform employers when to send pass holders for their medical examinations closer to Phase 2. 

    In the meantime, we will automatically extend the expiry dates of notification letters to give pass holders more time to make an appointment for card registration. No hard copy letters will be issued for this extension. Pass holders can remain in Singapore with their notification letters or card replacement letters. Those who telecommute or work in permitted services approved by MTI may use the letters as proof of the validity of their passes.
  • For renewals, pass holders can only do their medical examinations during Phase 2. To avoid a long wait at the clinic and ensure the pass holder’s safety, please make an appointment with the clinic before sending your pass holder there. You need to upload the completed medical examination form during the renewal transaction, unless instructed otherwise.
  • For 6MEs for FDWs and female Work Permit holders, please ignore 6ME notification letters sent from January 2020 to April 2020. We will inform FDW employers of the new 6ME due dates by email and post. Companies will be informed of their workers’ new 6ME due dates through an announcement in WP Online. Please look out for it. 

My foreign worker/FDW needs to complete the Settling-in Programme (SIP) before the pass can be issued. What should I do?Show

SIP has been suspended. You can still proceed to get Work Permits issued for workers and FDWs.

Once the SIP has resumed, we will contact employers by post. Workers and FDWs will be given 1 month to complete their SIP.

Can my pass holder visit the service centre for card registration?Show

Pass holders can now make an appointment to visit our Employment Pass Services Centre or MOM Services Centre (Hall C) from 2 June 2020.

Please do not make an appointment for the following groups of pass holders yet:

  • Those who need to do a medical examination for card registration and have not done so. Please only make an appointment after they have completed their medical examinations. Clinics will likely resume providing this service in Phase 2 (Safe Transition).
  • Those who are currently staying in dormitories gazetted as isolation areas. Please only make an appointment after they are allowed to leave their dormitories. Otherwise, it is an offence.

Due to Safe Reopening measures, we need to limit the number of appointment slots for the service centres.

 

Don’t worry if your pass holders are unable to get a slot or make an appointment yet. We will automatically extend the expiry dates of their notification letters to give them more time to make an appointment. No hard copy letters will be issued for this extension.

Can my pass holder continue to remain in Singapore while waiting to make an appointment with the service centre?Show

Yes, pass holders can remain in Singapore with their notification letters or card replacement letters. Those who telecommute or work in permitted services approved by MTI may use the letters as proof of the validity of their passes.

  

My pass holder's notification letter is expiring soon. Do I need to extend it?Show

We will automatically extend the expiry dates of notification letters to give pass holders more time to make an appointment. 

Thus, there is no need to request for an extension. No hard copy letters will be issued for this extension.

I have completed my card registration at the service centre. When will MOM deliver my card?Show

As we need to regulate delivery services to ensure the safety of riders, it may take up to 3 weeks for cards to be delivered. Authorised recipients will be notified of the delivery by SMS 2 working days before the actual date. 

In the meantime, pass holders can remain in Singapore with their notification letters or card replacement letters. Those who telecommute or work in permitted services approved by MTI may use the letters as proof of the validity of their passes.

Will MOM allow employers to reduce the salaries of their foreign employees to below their respective salary criteria?Show

Yes. For those that are unable to work during this Circuit Breaker period, we understand if the salaries for some EP and S Pass holders need to be temporarily adjusted below the respective qualifying salaries. Employers should continue to treat their foreign employees fairly and responsibly, taking into consideration the levy waiver and rebate provided by the government.