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Advisory to FDW employers to introduce e-remittance to your FDW

Issued on 5 June 2020

  1. Due to the circuit breaker and Phase 1 measures, many foreign domestic workers (FDWs) are taking their rest days at home. Some of them may prefer to send money to their families back home through online channels instead of making trips to the remittance agent or bank’s premises.

    How e-remittance works

  2. E-remittances can be performed conveniently and safely through several channels such as on the remittance agent’s mobile app or the bank’s ibanking app and website. Each remittance agent and bank has its own customer onboarding and cross-border fund transfer process, but all will require the sender to provide information including full name and identity number, with documentary proof.
  3. Employers are encouraged to pay salaries electronically and directly into the FDWs’ bank account to facilitate FDWs using e-remittance options. If your FDW is new to e-remittance and online services, you can educate her on the process and help her navigate the app or website. To look for a remittance agent, your FDW may check out the Remittance Association (Singapore)’s website.

    Be aware

  4. To guard against fraud, you should inform your FDW not to conduct remittance and not to give any personal details through phone texts, calls or emails. Please refer her to the guide on Sending money home safely using e-remittance, or send her this link for a version in native language.
  5. Remittance agents and banks are regulated by the Monetary Authority of Singapore (MAS) and your FDW can also refer to the list of licensed remittance agents and banks on MAS’ Financial Institutions Directory. Remittance agents are known as Standard Payment Institutions or Major Payment Institutions that provide cross-border money transfer service.