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Advisory to employers on medical support for migrant workers after clearance of dormitories

Issued on 21 August 2020
Updated on 12 May 2021

Regional medical support structure to support migrant workers

  1. Over the past few months, our public healthcare institutions and private healthcare providers have been providing medical support to our migrant workers as the Inter-agency Task Force cleared the dormitories of COVID-19. Following the clearance of dormitories, the Government will be moving to a regional medical support model that will allow us to continue to provide medical support to the migrant workers and maintain active public health surveillance.
  2. Currently, most purpose-built dormitories have on-site medical centres while the other dormitories are supported by regional medical centres. With all the dormitories cleared, the Government will be shifting to primarily a regional medical support concept while retaining on-site medical centres for a handful of large purpose-built dormitories. The regional medical centres will operate across the island and serve pre-dominantly migrant workers living in dormitories. Migrant workers will also continue to be supported by telemedicine1, which is available via the FWMOMCare mobile application. In the immediate term, the Government will continue to fund these medical initiatives to ensure migrant workers continue to be treated for acute respiratory illness (ARIs) and other conditions, so that we continue to monitor closely and manage the risks of any outbreaks.
  3. As the dormitories continue to be at risk of new infections, migrant workers who reside in dormitories2 can only use these Government-provided initiatives for non-emergency medical attention. Transportation will be provided to bring the migrant workers to the medical centres.
  4. This advisory will take effect from 28 August 2020.

    Employers’ responsibilities in providing medical support
  5. As an employer, you play a critical role in ensuring the health and well-being of your workers. To play your part, you should familiarise yourself with the Post-Dorm Clearance Medical Support Plan (Annex A), and facilitate your workers’ access to medical attention, as required. You should:
    • Remind your workers not to go to work when they are unwell. This will protect the other co-workers in your company.
    • Show care and concern by checking in with your workers regularly to ask about their health and mental well-being. It has been a challenging time for everyone, including your workers who have had to stop work and who may also be worrying about the situation back in their home countries.
    • Print out and display the Medical Support Poster for Migrant Workers (Annex B) at areas commonly accessed by migrant workers at your workplace or in their dormitory.
    • Ensure that unwell workers seek medical attention at a Medical Centre for Migrant Workers (Annex C-1). Alternatively, they can also seek medical attention via Telemedicine, which they can access via the FWMOMCare mobile application.
    • Book an appointment prior to any physical visit to medical centres and ensure dedicated transportation for such visits. Do this via the dormitory operator if your workers reside in a commercial dormitory. Such arrangements can be done through a phone call to the managing agent in charge of the region where your worker is located, who will provide transportation to and from dormitories. You should self-arrange transportation for your workers residing in the community (e.g. Private Residential Premises or HDB Flats).
    • If your workers reside in the community, you have the additional options of bringing your workers to Polyclinics, Public Health Preparedness Clinics (PHPCs), or other GPs, including designated GPs to serve migrant workers (Annex C-2), at your own expense. You should similarly self-arrange dedicated transportation to and from such clinics.
    • * If your workers reside in dormitories in selected areas in the eastern region of Singapore3, you can also bring your workers to designated GP clinics, as part of a pilot that the Government is conducting.
    • Ensure that your workers attend their regular swab tests for COVID-19. Employers are also encouraged to get your workers vaccinated against influenza.
    • Ensure that workers with all medical emergencies, such as heart attack, stroke or shortness of breath are sent to the nearest hospital for medical attention.
  6. We thank all employers for doing your part in caring for our migrant workers, ensuring their well-being, and for working with us to overcome this national crisis.
  7. For further queries, please refer to the FAQs. Otherwise, please contact:

    Ministry of Manpower
    Online enquiry

    Ministry of Health
    Online enquiry


  1. Free telemedicine consultations and medication deliveries apply to migrant workers (i.e. Work Permit and S Pass holders) living in dormitories, and community-dwelling migrant workers from the Construction, Marine & Process sectors only.
  2. Dormitories refer to Purpose-built Dormitories, Factory-converted Dormitories, Construction Temporary Quarters, Temporary Living Quarters, Quarters on Temporary Occupation Licence Sites and Government-provided accommodation facilities (e.g. Decant Sites such as vacant HDB flats and sports halls). It excludes private residential premises and HDB flats.
  3. These selected areas include Changi, Expo, Loyang, Pasir Ris, Punggol and Tampines.

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