Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
Skip to main content

Advisory to dormitory operators on medical support for migrant workers after clearance of dormitories

Issued on 21 August 2020
Updated on 12 May 2021

Regional medical support structure to support migrant workers

  1. Over the past few months, our public healthcare institutions and private healthcare providers have been providing medical support to our migrant workers as the Inter-agency Task Force cleared the dormitories of COVID-19. Following the clearance of dormitories, the Government will be moving to a regional medical support model that will allow us to continue to provide medical support to the migrant workers and maintain active public health surveillance.
  2. Currently, most purpose-built dormitories have on-site medical centres while the other dormitories are supported by regional medical centres. With all the dormitories cleared, the Government will be shifting to primarily a regional medical support concept while retaining on-site medical centres for a handful of large purpose-built dormitories. The regional medical centres will operate across the island and serve pre-dominantly migrant workers living in dormitories. Migrant workers will also continue to be supported by telemedicine1, which is available via the FWMOMCare mobile application. In the immediate term, the Government will continue to fund these medical initiatives to ensure migrant workers continue to be treated for acute respiratory illness (ARIs) and other conditions, so that we continue to monitor closely and manage the risks of any outbreaks.
  3. As the dormitories continue to be at risk of new infections, migrant workers who reside in dormitories2 can only use these Government-provided initiatives for non-emergency medical attention. Transportation will be provided to bring the migrant workers to the medical centres.
  4. This advisory will take effect from 28 August 2020.

    Dorm operators’ responsibilities in providing medical support
  5. As a dormitory operator, you play a critical role in ensuring the health and well-being of residents in your dormitory. To play your part, you should familiarise yourself with the Post-Dorm Clearance Medical Support Plan (Annex A), and facilitate your residents’ access to medical attention, as required. You should:
    • Visually inspect residents entering or leaving the dormitory for ARI symptoms, and ensure that unwell residents do not leave the dormitory.
    • Show care and concern by checking in with your residents regularly to ask about their health and mental well-being. It has been a challenging time for everyone, including your residents who have had to stop work and who may also be worrying about the situation back in their home countries.
    • Print out and display the Medical Support Poster for Migrant Workers (Annex B) at common areas in your dormitory.
    • Ensure that unwell workers seek medical attention at a Medical Centre for Migrant Workers (Annex C-1). Alternatively, they can also seek medical attention via Telemedicine. If your dormitory has a telemedicine kiosk, you should also assist workers in using the devices where needed.
    • Call the managing agent in charge of your region to book an appointment prior to any physical visits to medical centres, and ensure that the managing agent arranges for dedicated transportation for such visits. This does not apply to dormitories that have onsite medical facilities.
    • If your dormitory has an onsite medical centre, work with the medical provider and managing agent to facilitate the visits by non-residents to the medical centre at stipulated timings, to limit inter-mixing.
    • * If your dormitory is in selected areas in the eastern region of Singapore3, your residents are allowed to visit Designated GP Clinics (Annex C-2) at their employers’ own expense. If there are such requests, ensure that your resident’s employer arranges for dedicated transportation to and from such clinics.
    • Ensure that residents with all medical emergencies, such as heart attack, stroke or shortness of breath are sent to the nearest hospital for medical attention.
  6. We thank all dormitory operators for doing your part in caring for our migrant workers, ensuring their well-being, and for working with us to fight this national crisis.
  7. For further queries, please refer to the FAQs. Otherwise, please contact:

    Ministry of Manpower
    Online enquiry

    Ministry of Health
    Online enquiry


  1. Free telemedicine consultations and medication deliveries apply to migrant workers (i.e. Work Permit and S Pass holders) living in dormitories, and community-dwelling migrant workers from the Construction, Marine & Process sectors only.
  2. Dormitories refer to Purpose-built Dormitories, Factory-converted Dormitories, Construction Temporary Quarters, Temporary Living Quarters, Quarters on Temporary Occupation Licence Sites and Government-provided accommodation facilities (e.g. Decant Sites such as vacant HDB flats and sports halls). It excludes private residential premises and HDB flats.
  3. These selected areas include Changi, Expo, Loyang, Pasir Ris, Punggol and Tampines.

Related questions