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Advisory on continued medical support for migrant workers

Issued on 23 November 2020
Updated on 21 June 2021

  1. It is important that migrant workers seek medical attention when they are unwell. MOM will continue to take care and provide medical support for our migrant workers, as part of our continued effort in our fight against COVID-19.

    Medical centres
  2. Since 28 August 2020, the health needs of migrant workers have been served through medical centres. In order to provide better care for migrant workers, night consultations are also available at three Regional Medical Centres – Regional Medical Centres at Space @ Tuas, Cochrane Recreation Centre, and Kaki Bukit Recreation Centre, from 6.30pm to 9.30pm, on top of their regular daytime operating hours. Please refer to Annex A for the full list of medical centres for migrant workers.
  3. Migrant workers with acute respiratory illness (ARI) e.g. fever, cough, running nose or sore throat will continue to receive medical care at no cost when they seek medical treatment at Regional Medical Centres for the time being.
  4. For all other conditions, medication and treatment, including point of care testing (POCT) and routine panels for chronic diseases will be charged based on a schedule of fees and according to groups of conditions, as shown in Table 1. All other investigations, if clinically indicated, will also be charged. Employers are responsible for providing and bearing the cost of medical treatment for their migrant workers.

    Table 1 - Schedule of fees at Regional Medical Centres
      Consultation Medication / treatment, including POCT and routine panels for chronic disease All other investigations
    Acute respiratory illness (ARI) Free Free Free for COVID-19 PCR and ART swab test if clinical criteria is met.
    Acute Free $14 – $18 As charged.
    Simple chronic1
    Free $33 – $40
    As charged.
    Complex chronic2
    Free $43 – $55 As charged.
  5. When a worker needs to report sick at one of the Regional Medical Centres, either the employer or the dormitory operator should call the Managing Agent in charge of the dormitory’s region to make an appointment. If the worker lives in a dormitory3 , transport will be arranged by the Managing Agent to and from the medical centre. For workers living in the five largest dormitories, they may walk-in to the respective onsite medical centres during their operating hours.

    Telemedicine
  6. Migrant workers will also continue to be supported by telemedicine, which is available via FWMOMCare app or telekiosks in selected dormitories. Telemedicine is available 24 hours a day. All telemedicine consultations will continue to be at no cost for eligible migrant workers4 for the time being.

    Designated GP clinics
  7. Migrant workers may also visit any MOM-designated GP clinics. These designated GP clinics aim to provide more alternative options, especially to workers living in the community in HDB or private residential premises, while maintaining public health surveillance to mitigate risk of outbreaks. The employers should arrange for dedicated transportation to and from these clinics.
  8. The cost of medical treatment at any MOM-designated GP clinics is to be borne by the employers. Prevailing subsidies through the Flu Subsidy Scheme (FSS) are applicable to eligible migrant workers presenting with ARI symptoms, up until the FSS is no longer in effect.

    Follow-up consultations arising from medical examination
  9. All follow-up consultations arising from medical examinations for work pass application, renewal or transfer, should be done at one of the Regional Medical Centres or MOM-designated GP clinics (Annex A).
  10. From 15 March 2021, all newly arrived Work Permit holders from the construction, marine shipyard and process sectors entering Singapore from higher-risk countries / regions will have their medical examination done at the Migrant Worker Onboarding Centre. If there are abnormal findings (except colour vision), their employers are required to sign an undertaking letter as part of the work pass application, to acknowledge the worker’s medical condition and state the Regional Medical Centre or MOM-designated GP clinic closest to the worker’s place of stay for follow-up consultations.

    Employers’ and dorm operators’ responsibilities in providing medical support
  11. Employers and dorm operators play a critical role in ensuring the health and well-being of migrant workers. They should play their part by familiarising themselves with the medical support available for migrant workers and facilitate their access to medical attention as follows:
    • Show care and concern by checking in with their workers or residents regularly to ask about their health and mental well-being. It has been a challenging time for everyone, including workers or residents who may have to stop work and who may also be worrying about the situation back in their home countries.
    • Employers should ensure that workers attend their regular swab tests for COVID-19 and are also encouraged to get workers vaccinated against COVID-19 and influenza.
    • Employers should remind workers not to go to work when they are unwell. This will protect the other co-workers in the company.
    • Dorm operators should visually inspect residents entering or leaving the dormitory for ARI symptoms, and ensure that unwell residents do not leave the dormitory.
    • Print out and display the Medical support poster for migrant workers at areas commonly accessed by migrant workers at their workplace or in their dormitory.
    • Ensure that workers or residents with all medical emergencies, such as heart attack, stroke or shortness of breath, are sent to the nearest hospital for medical attention or call 995.
    • Ensure that workers who are feeling unwell seek medical attention at healthcare facilities listed in Annex A.
  12. For further queries, please refer to the FAQs on medical support for migrant workers. Otherwise, contact us at www.mom.gov.sg/efeedback.
  13. Thank you for doing your part in caring for our migrant workers, and for supporting us in our fight against COVID-19.

FOOTNOTE

  1. If patient has one chronic condition.
  2. If patient has two or more chronic conditions or one chronic condition with complications.
  3. Dormitories that migrant workers reside in include Purpose Built Dormitories (PBDs) and non-PBDs (nPBDs). PBDs are specially designed and built with features to meet the needs of MWs, while nPBDs comprise Factory Converted Dormitories (FCDs), Construction Temporary Quarters (CTQs), Temporary Living Quarters and Quarters on Temporary Occupation License Sites.
  4. Free telemedicine consultations and medication deliveries apply to Work Permit and S Pass holders living in dormitories, and community-dwelling migrant workers from the Construction, Marine shipyard & Process sectors only.

Annex

Annex A - List of medical centres

The medical support poster for migrant workers is available in the following languages: