Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out what are the current work pass requirements.
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Actions required due to travel or movement restrictions

You can request for time to get the pass issued, renewed or send your pass holders (work pass holders or dependants) home. 

Request for time to get the pass issued, renewed or send pass holder home 

If you need time to:

  • Send your pass holder home (e.g. unable to get flights).
  • Get the pass issued or renewed as the pass holder is:
    • Waiting for a new passport or medical results. 
    • Serving Stay-Home Notice or Quarantine Order and cannot go for the medical examination.
  • Apply for the Periodic Commuting Arrangement (PCA) scheme to bring the pass holder into Singapore for the pass to be renewed. 
  • Wait for the renewal application outcome for an Employment Pass, EntrePass, S Pass, Dependant’s Pass or Long Term Visit Pass and the current pass expires in 1 week.    

You can submit your request for more time within 1 week before the pass holder’s Special Pass or Short-Term Visit Pass expires. 

  • You must ensure that your pass holders are not on any movement restrictions (e.g. serving QO or SHN) before booking a flight to send them home.
  • Follow these steps to send your pass holders home.
  • For an overview of scheduled flights, visit Changi Airport’s website or use the iChangi mobile app. You should check with the airlines directly if their flights are still operating.
  • Before booking the flight, please check whether the airline has any requirements for boarding (e.g. pre-departure COVID-19 test) and ensure the pass holders comply with them. Otherwise, they may not be allowed to board. 
  • The exit declaration and cancellation request forms are no longer required for Malaysian pass holders. You can proceed to cancel the pass if the employment has ended.