You may contact us to make enquiries or give feedback on Ministry of Manpower (MOM) issues via:
Get instant answers to your general enquiries and frequently asked questions with our FAQs (Frequently Asked Questions).
Send your enquiries or feedback to us using the .
Ministry of Manpower [view location map
]
18 Havelock Road
Singapore 059764
The customer service counters operate from:
• 8am to 5.30pm (Monday to Friday)
• 8am to 1pm (Saturday)
We are closed on Sundays and public holidays.
The Q-ticket issuing times are as follows:
Queue Type | Service Description | Mon-Fri | Sat |
1 | Employment-related Advice | 8am - 4.45pm | 8am - 12.15pm |
U | Collect/Renew/Cancel S Pass and Work Permit | 8am - 4pm | 8am - 12pm |
H | Pay or Replace D/E (Green) card for Employment Pass and Related Pass
| 8am – 4.45pm | 8am - 12.15pm |
F, A | Additional Services for Employment Pass/S Pass and Related Pass
| 8am - 4pm | 8am - 12pm |
E | Collect/Renew/Cancel Employment/Dependant and Long Term Social Visit Pass
| 8am - 4pm | 8am - 12pm |
Y | Additional Services for Work Permits
| 8am - 4.45pm | 8am - 12.15pm |
L | Levy Enquiries
| 8am - 4.45pm | 8am - 12.15pm |
J | Construction Enquiries
| 8am - 4.45pm | 8am - 12.15pm |
Areas | Telephone Numbers |
General Enquiries | Tel: (65) 6438 5122 |
Service Quality | Tel: 1800 538 6930 |
| Tel: (65) 6883 5885
|
MOM Officers | |
The general enquiries hotline operates from:
• 8.30am to 5.30pm (Monday to Friday)
• 8.30am to 1pm (Saturday)
The hotline does not operate on Sunday and public holidays.
Quality Service Manager (QSM)
To tell us what aspects of our service you like, or to share an idea that can enhance our service, please send your feedback through the online feedback service.
Alternatively, please call us between 8.30am to 5.30pm from Monday to Friday. Our QSM hotline does not operate on Saturdays, Sundays and on public holidays.
You may also choose to to MOM.
Click here for information on our service standards.
