Ministry of Manpower
18 Havelock Road
Singapore 059764
The customer service counters operate from 8.00am to 5.30pm (Monday to Friday).
We are closed on weekends and public holidays.
The Q-ticket issuing times are as follows:
Queue Type | Service Description | Mon-Fri | Sat |
1 | Employment-related Advice | 8am - 4.45pm | Closed with effect from 3 Jan 2009 |
U | Collect/Renew/Cancel S Pass and Work Permit | 8am - 4pm | Closed with effect from 1 Jul 2009 |
H | Pay or Replace D/E (Green) card for Employment Pass and Related Pass
| 8am – 4.45pm | Closed with effect from 1 Jul 2009 |
F, A | Additional Services for Employment Pass/S Pass and Related Pass
| 8am - 4pm | Closed with effect from 1 Jul 2009 |
E | Collect/Renew/Cancel Employment/Dependant and Long Term Social Visit Pass
| 8am - 4pm | Closed with effect from 1 Jul 2009 |
L | Levy Enquiries
| 8am - 4.45pm | Closed with effect from 1 Jul 2009 |
Areas | Telephone Numbers |
General Enquiries | Tel: (65) 6438 5122 |
Service Quality | Tel: 1800 538 6930 |
| Tel: (65) 6883 5885
|
MOM Officers | |
The general enquiries hotline operates from:
• 8.30am to 5.30pm (Monday to Friday)
• 8.30am to 1pm (Saturday)
The hotline does not operate on Sunday and public holidays.
Quality Service Manager (QSM)
To tell us what aspects of our service you like, or to share an idea that can enhance our service, please send your feedback through the online feedback service.
Alternatively, please call us between 8.30am to 5.30pm from Monday to Friday. Our QSM hotline does not operate on Saturdays, Sundays and on public holidays.
Send your enquiries or feedback to us using the .
You may also choose to to MOM.
Click here for information on our service standards.
Get instant answers to your general enquiries and frequently asked questions with our FAQs (Frequently Asked Questions).
