Employment Standards Online (ESOL) for Individual Users

Employment Standards Online (ESOL) is a one-stop portal for organisations and the general public to transact with the Labour Relations and Workplaces Division (LRWD). ESOL for Individual Users allow employees to report a breach of the Employment Act. You can log in to the portal using your SingPass ID and password.

• More information on SingPass
• Apply/reset your SingPass online

The Ministry will look into complaints filed by employees who are covered by the Employment Act.

The Employment Act covers every employee who is under a contract of service with an employer, except:
a) A person employed in a managerial, executive or confidential position;
b) A seaman;
c) A domestic worker; and
d) Any person employed by a Statutory Board or by the Government.

If you are not covered by the Act, you may wish to seek a lawyer's advice on pursuing the matter in the civil court.

If you are filing a case on salary matters,

•  you must lodge the case within 6 months from the date you leave employment; e.g. if you left employment on 1 January 2006, the claim must be filed by 30 June 2006.
•  the case must be on issues arising not more than one year from the date the claim is reported; e.g. a claim for public holiday salary on 1 January 2006 must be filed by 31 December 2006.

To report your case online the following information is required:

• Details of company that the case is made against e.g. name, Accounting And Corporate Regulatory Authority (ACRA) No., latest mailing address, contact details, etc;
• Your personal particulars, e.g. name NRIC no/Fin no, home address, contact details, etc;
• Your employment details, e.g. period of employment (start date and end date), occupation, salary etc;

The Ministry may require you to attend the meetings scheduled between yourself and your ex-employer. The Ministry will not be able to process and verify your case if you fail to attend the scheduled meetings. 

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ESOL is available from 8.00am to 12.00am daily. All applications submitted through ESOL after 8.00pm from Monday to Friday and after 2.00pm on Saturday or on any public holidays will be considered transactions performed on the next working day.