The Ministry of Manpower (MOM) investigates claims and complaints on salary matters and other terms and conditions of employment for all employees covered by the Employment Act
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You can find out more about the provisions under the Employment Act through the following channels:
From 3 December 07, complex enquiries relating to the Employment Act, as well as claims or complaints will be done through the Ministry's e-Appointment System.
For simple enquiries on the Employment Act, you may continue to visit the Customer Service Centre at MOM. Collect a queue number at the Centre and proceed to the Blue Lobby where a Customer Service Officer will attend to you. If your enquiry requires further investigation, we will assist you to schedule an appointment to see an Advisory Officer on the same day, or at a later date, based on availability.
- Operating hours for Customer Service Centre:
- 8.30am to 5.30pm (Monday to Friday); and
- 8.30am to 1pm (Saturday).
The last Q-number issued will be issued at 4.45 pm (Monday to Friday) and 12.15 pm (Saturday)
If you are an employee who is covered by the Employment Act and wish to lodge claims or complaints, you can make an e-Appointment to consult our Advisory Officer or submit your claims/complaints online via Employment Standards Online (ESOL) for Individual User.
On the day of your appointment, please bring along the following documents:
- NRIC/Work Permit/Employment Pass (where applicable); and
- Copies of employment contract, payslips, attendance records, letter of termination (if any) and other relevant documents related to the claim or complaint.
An Inquiry Session into a claim lodged under the Employment Act will be scheduled if the following conditions are met:
- The employee concerned is covered by the Employment Act
; - The claim is in respect of a matter which occurred within the period of one year before the date that the claim is lodged; and
- If the claim is for salary in lieu of notice, the claim must be lodged within six months from the date on which the employee has left employment.
NOTE: If an employee was dismissed on the ground of misconduct and feels that it was without just cause and wishes to seek redress, he has to appeal to the Minister in writing for reinstatement to his former employment, within one month from the date of dismissal.
