You can get a refund by following these steps:
- Check if you have excess levy in your account balance. To do so, log in to Check and pay levy and check if there is 'CR' in your 'Account summary'.
- Apply for levy refund within 1 year from the date that the ‘CR’ was credited into your levy account.
You may not have ‘CR’ in your account balance because:
- The excess levy you had may have been used to offset your past bills.
- You have not applied for levy waiver.
If you do not have ‘CR’ in your account balance, you will not be able to apply for levy refund.
You will receive the outcome by email within 12 working days. It may take longer if additional information is required. You can also check the application status.