Claims, Complaints and Appeals

Lodge a Claim

If you are an employee covered by the Employment Act and wish to lodge a claim against your employer, you can call MOM Contact Centre at 6438 5122 to book a 30-min appointment session to consult our Labour Relations Officer. Alternatively, you may submit your claims online via Employment Standards Online (ESOL) for individual users. This service is intended for employees who have left employment and wish to recover salaries and other statutory payments such as overtime pay, public holiday and annual leave pay from their former employers. 

On the day of your appointment, please bring along the following documents:

• • NRIC/Work Permit/Employment Pass (where applicable); and
  • Copies of employment contract, payslips, attendance records, letter of termination (if any) and other relevant documents related to the claim.

An Inquiry Session into a claim lodged under the Employment Act will be scheduled if the following conditions are met:

• • The employee concerned is covered by the Employment Act
  • The claim is in respect of a matter which occurred within the period of one year before the date that the claim is lodged; and
  • If the claim is for salary in lieu of notice, the claim must be lodged within six months from the date on which the employee has left employment.

Our advisory service on Employment Act is available from 8.30am to 5.30pm (Monday to Friday).

Lodge a Complaint

If you are an employee and wish to lodge a complaint against your employer, you can submit your complaints online via ESOL for individual users. All information provided will be kept confidential. This approach will not allow you to make a claim against your employer as your identity is kept anonymous.

We will assess the details received and contact the informant if there are sufficient grounds to look into the complaint.

Appeal against Unfair Dismissal

If an employee feels that his dismissal from employment is without just cause and wishes to seek redress, he may appeal to the Minister for Manpower in writing for reinstatement to his former employment, within one month from the date of dismissal.

We will assess the information received and contact the appellant to discuss the case if there are sufficient grounds to proceed with the appeal.

Request for Voluntary Mediation Assistance

For managers and executives not covered under the Employment Act, but earn $4,500 and below, the Ministry will consider providing mediation service to help resolve employment dispute(s) on breach of contract or retrenchment. You can call MOM Contact Centre at 6438 5122 to book a 30-min appointment session to consult our Labour Relations Officer. Alternatively, you may submit your claims online via Employment Standards Online (ESOL) for individual users.

The mediation process is voluntary and considered on a case-by-base basis. Please also note that the following conditions will apply:

• • • The claim is in respect of a matter which occurred within the period of one year before the date that the issue is reported; and
    • If the claim is for items related to your termination e.g. notice, the issue must be lodged within six months from the date on which the employee has left employment.
    • Viable alternatives such as private amicable settlement with employer had been exhausted

In the event that either party fails to respond to mediation or if no amicable settlement could be reached after mediation, the managerial or executive employee may wish to seek a lawyer’s advice on pursuing the matter in the civil court.